Terms of service

RETURN POLICY

Fine art prints: If your order is lost or arrives damaged, it will be replaced or compensated according to the information you provide. Should any issues arise, please contact us by email kimmo@snowcrystalgallery.com right away.

Each print is handcrafted to order, which means they cannot be returned once purchased. These products are nonrefundable, and returns are only considered under exceptional circumstances. All return requests are reviewed individually.

TERMS OF SERVICE

We may email you about your order or account activity. These messages may occur when:

• You’ve created a Customer Account

• Your Customer Account password has been reset or updated

• You’ve made a purchase

• Your order has been shipped

It’s not possible to unsubscribe from messages concerning the purchase or account activity.

We share information with Squarespace, the website platform providing the online store technology, so they can send confirmation and update emails to you on our behalf.

When you order something on this website, we collect personal information from you to proceed the order. This includes:

• Billing and shipping address

• Details relating to your purchase (for example the print size)

• Email address

• Name

• Phone number

At checkout, the website may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

PRIVACY POLICY

We respect your privacy — your information is used solely to process your order and to communicate about order‑related matters.